FAQ

Once I make my reservation, when will I receive the tickets for my tour?
You will have your reservation confirmed on the screen at the end of the payment process and be given a booking reference number. We will also send a confirmation e-mail to your e-mail adress. You can print it out and show it to the guide (whilst not obligatory as the guide will have a list of each member of the tour party, it is proof of purchase).

What is your cancellation policy?
You can change the day or cancel the tour until 24h. before the starting time. In the case of cancellations less than 24 hours before the tour, 100% of the fee will be charged.

What kinds of vehicles are used for the tours?
For all tours we only use luxury and spacious Mini-Van . Each Van is equipped with air conditioning, reclining seats and a high quality sound system. Furthermore, the panoramic windows are perfect for sightseeing.

Are the coaches wheelchair accessible?
Unfortunately, we do not currently have a Van that is wheelchair accessible. However, if you do have limited mobility (i.e. you can get on and off the coach), we can take your wheelchair with us.

Is the entire tour given only in English?
Yes, all of our Daily Tours are delivered exclusively in English to avoid the confusion of everything being repeated several times in different languages. For private groups we can arrange for these same tours to be delivered in other languages. If this option might interest you, please contact us.

What should I wear on my tour? Special items to bring?
We would recommend sunglasses, comfortable shoes and a camera as the most important items to bring. From June through to September you should dress for warm weather and ensure you have sun protection with you.

I need an invoice; can you provide me with one?
No problem – please send us an e-mail with your full address, post/zip code and city and we will send it to you straight away.

How early should we reserve our tours?
We recommend that you book your tour as early as possible to ensure the dates and times that you prefer. Please note that places are limited.

What happens if I lose my confirmation printout?
This is no problem at all! All you need to do is show the guide your booking reference, passport or identity card before departure to confirm your reservation on the tour.

If I have left something on the bus, how can I get it back?
Please note that Wanderlust Travel is not responsible for any object left inside its vehicles. Any items we find will be taken to our office at Lučica 2, 21210 Trogir. Please call our office regarding any lost items.